Refund policy

Last updated: October 10, 2026

At THE SERIOUS ART, customer satisfaction is important to us. We want you to be happy with your purchase and enjoy wearing our products.

Our T-shirts and other products are made to order in partnership with Printful, our print-on-demand fulfillment partner. Printful prints and ships your order directly to you. Because each product is produced specifically for your order, our return and refund policy follows Printful's fulfillment guidelines, subject to applicable consumer protection laws.

Please read the following policy carefully before placing your order.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us. We will review the issue and work with our fulfillment partner, Printful, to find an appropriate solution.

Eligible issues may include:

  • A T-shirt that arrives damaged or defective.

  • A misprinted design or a significant printing error.

  • An item, size, or product different from what you ordered due to a fulfillment error.

  • A package that is confirmed lost in transit.

Depending on the circumstances and the outcome of the claim, we will seek a replacement at no additional cost to you or a refund.

How to report a problem:

Please email us at theseriousart@gmail.com within 30 days of the delivery date. For an order that has not arrived, please contact us within 30 days of its estimated delivery date.

Include the following information in your message:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item, where applicable.

We may request additional information if necessary to investigate the problem. We will review your request and communicate the next steps as soon as reasonably possible.

For approved claims involving damaged, defective, or misprinted items, you generally will not need to return the product.

2. Returns for Change of Mind

Because our products are made to order, we generally cannot accept returns or issue refunds simply because you change your mind after receiving your order.

Please check the product description, product images, and size chart carefully before placing your order.

If you have questions about a product's fit, color, or details, please contact us before purchasing. We will be happy to help you make an informed decision.

This policy does not limit any return, cancellation, refund, or other rights you may have under applicable consumer protection laws.

3. Wrong Size or Color Ordered

Please review your selected size and color carefully before completing your purchase.

We generally cannot offer refunds, returns, or exchanges when a customer selects the wrong size or color at checkout. Since products are printed and produced on demand, Printful does not cover these situations under its standard return policy.

If you believe the item you received was mislabeled or differs from the size or color you actually ordered, please contact us within 30 days of delivery so we can investigate.

4. Order Cancellations and Changes

Our orders are sent to Printful for production and fulfillment. Once production has started, we may no longer be able to cancel an order or change its details.

If you need to change or cancel your order, please contact us as soon as possible at theseriousart@gmail.com. We will check the order's status and let you know whether a change or cancellation is possible.

Please note that a cancellation request cannot be guaranteed once an order has entered production or shipping.

5. Lost, Delayed, or Undelivered Packages

If your package has not arrived, please contact us so we can review the tracking information and investigate with Printful and the shipping carrier.

Lost-package claims must be reported within 30 days of the estimated delivery date, in accordance with Printful's applicable policy.

Shipping delays can occur because of carrier operations, customs processing, or other circumstances beyond our direct control. We will do our best to assist you and communicate any available updates.

A package marked as delivered is not automatically considered lost. If your tracking information shows delivery but you have not received your order, please contact us so we can review the situation.

6. Incorrect Shipping Address and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is returned because of an incorrect or incomplete address, an unclaimed package, or a failure to collect the parcel, additional shipping charges may apply if a reshipment is possible.

Please contact us if your package is returned to the sender. We will review the circumstances and discuss the available options with you.

7. Refund Processing

If your refund request is approved, we will arrange the refund through the original payment method or the applicable payment process used by our store.

The time it takes for the funds to appear in your account may depend on your payment provider or financial institution. We will communicate any relevant information about the refund once it has been processed.

Please note that Printful's refund to us as the store owner is separate from the refund we issue to you as our customer. You do not need to contact Printful directly; please contact our store first, and we will coordinate with our fulfillment partner when necessary.

8. How to Contact Us

For all return, refund, cancellation, or order-related questions, please contact our customer support team:

Store: THE SERIOUS ART
Email: theseriousart@gmail.com
Website: theseriousart.shop

Please include your order number in your message so we can assist you more efficiently.

We appreciate your support and the trust you place in our brand. If something goes wrong with your order, we will do our best to help resolve the issue fairly and transparently.

9. Applicable Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory rights or protections available to customers under the consumer protection laws applicable to their purchase.

Where applicable law provides additional rights to a customer, those rights will take precedence over any conflicting provision in this policy.

Thank you for shopping with THE SERIOUS ART.